Taking Stock of ID Theft Exposure

Borrowing again from the Identity Theft Resource Center, what follows is a valuable self-assessment of identity theft exposure. Take stock to see where you may be vulnerable and where you can improve. Inadequate security and poor business practices may open a company up to liability suits, fines and loss of clientele. While no one can totally prevent identity theft due to the human element of this crime, there are steps that a company can take to minimize the risk factors. Safe information handling practices are critical to keep identifying information out of the hands of thieves.

• Information acquisition — Is there a good reason for requesting the information that you gather? Is it really necessary? (A. Yes B. Don’t Know C. No)
• Information acquisition — Is the information acquired in a safe manner, so that it cannot be overhead or seen by others? (A. Yes B. Don’t Know C. No)
• Storage — Have computer security measures been placed around the systems storing personal data? Is there physical security for the data storage? Is the data considered highly classified and common access prevented? Do both physical security and network security prevent unauthorized access to the data? (A. Yes B. Don’t Know C. No)
• Access — Is personal identifying information available only to selected/qualified staff? Is database access audited and password controlled? (A. Yes B. Don’t Know C. No)
• Disposal —Do you know what goes into your dumpster? Are electronic and paper documents and databases containing personal information rendered unreadable prior to disposal? (A. Yes B. Don’t Know C. No)
• Distribution —Are personnel trained in the proper procedures regarding information disclosure? Do you prevent public display, use or exchange of personal information (especially Social Security numbers) in your workplace? Does this include employee or membership cards, timecards, work schedules, licenses or permits, and computer access codes? (A. Yes B. Don’t Know C. No)
• Personnel —Do you conduct regular background checks on ALL employees with access to identifying information? Does this include mailroom staff, cleaning crews, temp workers, and computer or hotline service techs. (A. Yes B. Don’t Know C. No)

If you have all “A’s” above, you are on the right track. If you have multiple “B’s” or “C’s”, you are probably vulnerable, and should take steps to understand how easy identity theft or data breaches might be, and how much it could cost your firm. Businesses that become victimized by thieves and opportunists can find themselves facing large liability civil suits as well loss of reputation.

For more resource on minimizing risk for identity theft please visit www.hvshred.com

How to fix a stolen email account

This week we once again use our blog to try to help our community avoid the pitfalls of identity theft. This time, we write from personal experience. A colleague’s email was taken over and caused frustration for us and our network of family, friends and business colleagues. Everyone was getting spammed because this colleague’s email address had been compromised. Here’s what he had to do, and we suggest you do if it happens to you (though we hope it doesn’t!)

• Contact the Network Administrator and explain what happened.

• If your password has been changed, ask them to issue you a different one. This is a temporary password that will allow you to access the account and change your information. When you are able, permanently change both your password and security question for this account. Depending on the severity of the takeover, you may want to consider closing this account entirely and getting a new email account, possibly with another company or on another server. Make sure you inform the people who you want to have your new email address, of the change.

• Contact everybody in your address book. Inform them of the email takeover. Ask if they have received and/or responded to any emails sent from your account during the time of the takeover. If so, get copies of these emails from them. Look to see if the emails asked for anything (Social Security Number, banking information, money to be sent someplace).
Strong passwords are key—make them long and include symbols in addition to letters.
Again, we hope this never happens to you—if it does, now you know what to do.

For more identity theft resources, please visit www.hvshred.com

Another Successful E-Waste Recycling Event

As Chair of the Dutchess County Regional Chamber’s Green Life Committee, I am happy to share that our June Electronic Recycling Days were another huge success.

Thanks to the support of the local community, we safely and securely disposed of another 22 tons of unwanted monitors, printers, keyboards, VCR’s, batteries, cell phones, terminals, cables, fax machines, radios, modems, CRT’s, telephones, TV’s, CPU’s, copiers, typewriters and stereo equipment. We filled several more tractor trailers and box trucks and raised another $1600 for the Chamber Education Foundation.

We are planning another event in the Fall, so keep checking back for updates.

In the meantime, there are local sites available for free drop off throughout the year with regular operating hours. Here is a partial list of locations in Dutchess County:
CBC COMPUTERS SERVICES 447 Rt. 376 Suite #3 Hopewell Junction NY 12533 M-F 10-6 Sat 10-3
RECOMMUNITY-BEACON 508 Fishkill Ave Beacon NY 12508 M-F 7-6
ROYAL CARTING SERVICES COMPANY – HOPEWELL JUNCTION 409 Route 82 Hopewell Junction NY 12533 M-F 7-3, Sat 7-1
ROYAL CARTING SERVICES/KEJEN PROPERTIES – HARLEM VALLEY, NY 1933 Route 22 (3 Commerce St.)Wingdale NY 12572 M-F 8-3
TOWN OF POUGHKEEPSIE HIGHWAY DEPARTMENT 8 Burnett Blvd. Poughkeepsie NY 12603 SEASONAL, CALL FOR DETAILS
TOWN OF RHINEBECK 376 Stone Church Road Rhinebeck NY 12572 M 8-3, Th 1-7, Sat. 8-12
TOWN OF UNION VALE Rt 55 @ Cty 21 Bruzgul Rd Lagrangeville NY12540 W, Sat, Sun 8-4

Thanks for your support!

Judith Papo
DCRCOC Green Committee Chair

More ID Theft Protection Tips

Among the useful resources for ID Theft protection, we have found the Internet Crime Complaint Center (IC3) to be helpful.

Here’s a handy list compiled on their website with best practices regarding ID Theft:
• Ensure websites are secure prior to submitting your credit card number.
• Do your homework to ensure the business or website is legitimate.
• Attempt to obtain a physical address, rather than a P.O. box or maildrop.
• Never throw away credit card or bank statements in usable form.
• Be aware of missed bills which could indicate your account has been taken over.
• Be cautious of scams requiring you to provide your personal information.
• Never give your credit card number over the phone unless you make the call.
• Monitor your credit statements monthly for any fraudulent activity.
• Report unauthorized transactions to your bank or credit card company as soon as possible.
• Review a copy of your credit report at least once a year

Taking proactive measures go a long way to helping avoid becoming a victim of this frustrating and possibly expensive crime.

For more information, please visit www.hvshred.com

Electronics Recycling Event June 1st and 2nd

In my role as Chairperson for the Dutchess Chamber’s Green Committee I am excited to share the details about an electronic recycling event Friday, June 1st and Saturday, June 2nd.

The event is free and open to the public. Friday is for businesses and they must contact Bob Travers at btravers@advancedrecovery.com to pre-register. There is a suggested donation of $20 which benefits the Chamber’s Educational Foundation. Saturday is for residential customers and has a suggested donation of $5 per carload.

We will be recycling unwanted monitors, printers, keyboards, VCR’s, batteries, cell phones, terminals, cables, fax machines, radios, modems, CRT’s, telephones, TV’s, CPU’s, copiers, typewriters and stereo equipment. Air conditioners will require an additional fee.

We collected over 26 tons of recyclables and raised nearly $2000 for the Foundation last fall and are looking forward to an even busier event this June. The event is hosted in the Dutchess Mall in Fishkill–easily accessible from I84.

Please help us spread the word as broadly as possible.

Thanks again to the support of our sponsor Central Hudson and our host Dagar Group, as well as the hard work of our volunteers on the Green Life Committee.

More details at www.hvshred.com

Chamber’s Wares and Wisdom Event a Can’t Miss

Wednesday afternoon is an exciting event for local businesses—particularly small businesses. These businesses are all part of a bigger team—a bigger community. Dedicated to providing support and a cheering section for this team, HV Shred owner Judith Papo will be telling her story as part of Wednesday’s upcoming Women’s Leadership Alliance annual event. Says Papo, “I think that as a woman, and as a small business owner, that whatever support and whatever educational opportunities we can throw out there to help each other, is really important,” Along with other owners, managers and employees from throughout the Hudson Valley, will be part of a panel that culminates this diverse event, which includes networking, sharing and an annual meeting, as well as the panel discussion. The Tabletop Expo and Networking event begins at 3:30 p.m. and will run until 8:00 p.m. at the Poughkeepsie Grand. Papo explained, “We’ll be sharing our stories about persevering and profiting in difficult times.

Please consider making time in your schedule to join the event—guaranteed you will walk out with valuable ideas to implement in your own business. Registration is appreciated at www.dcrcoc.org

For more information, visit HV Shred’s Judith Papo Shares Experience on Dutchess Chamber’s Panel

Keep Private Information Private

Every week, our goal is to use this space to help our community deter, detect, and defend again ID Theft.  Here a 3 more tips to keep private information private!

(1) Give Personal Information Over Encrypted Websites Only

If you’re shopping or banking online, stick to sites that use encryption to protect your information as it travels from your computer to their server.  To determine if a website is encrypted, look for https at the beginning of the web address (the “s” is for secure). 

Some websites use encryption only on the sign-in page, but if any part of your session isn’t encrypted, the entire account could be vulnerable. Look for https on every page of the site you’re on, not just where you sign in.

(2) Protect Your Passwords

Here are a few principles for creating strong passwords and keeping them safe:

  • The longer the password, the tougher it is to crack.  Use at least 10 characters; 12 is ideal for most home users.
  • Mix letters, numbers, and special characters.  Try to be unpredictable – don’t use your name, birthdate, or common words. 
  • Don’t use the same password for many accounts.  If it’s stolen from you – or from one of the companies with which you do business – it can be used to take over all your accounts.
  • Don’t share passwords on the phone, in texts or by email.  Legitimate companies will not send you messages asking for your password.  If you get such a message, it’s probably a scam.
  • Keep your passwords in a secure place, out of plain sight.

(3) Back up Your Files

No system is completely secure.  Copy important files onto a removable disc or an external hard drive, and store it in a safe place.  If your computer is compromised, you’ll still have access to your files.

If you have questions, please don’t hesitate to contact us (845) 705-7279.  For more on id theft protection, visit www.hvshred.com

Identity Theft Tops List of Consumer Complaints Again

In a recent press release, The Federal Trade Commission (FTC), the government agency that works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them, reported that for that for the 11th year in a row, identity theft was the number one consumer complaint category. Of 1,339,265 complaints received in 2010, 250,854 – or 19 percent – were related to identity theft. Debt collection complaints were in second place, with 144,159 complaints.  Making a first time appearance in the top 10 is “Imposter scams” – where imposters posed as friends, family, respected companies or government agencies to get consumers to send them money.  Along those lines, the FTC also has issued a new consumer alert, “Spotting an Imposter”, to help consumers avoid imposter scams.

 The 2010 Top Ten List:

Rank Category Number of Complaints Percentage
1 Identity Theft 250,854 19%
2 Debt Collection 144,159 11%
3 Internet Services 65,565 5%
4 Prizes, Sweepstakes and Lotteries 64,085 5%
5 Shop-at-Home and Catalog Sales 60,205 4%
6 Imposter Scams 60,158 4%
7 Internet Auctions 56,107 4%
8 Foreign Money/Counterfeit Check Scams 43,866 3%
9 Telephone and Mobile Services 37,388 3%
10 Credit Cards 33,258 2%

 To file a complaint go to Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357).

 More information on identity theft prevention is available at www.hvshred.com

Shredding service is good for your heart

Since February is heart health month and today is Valentine’s Day, let’s review why shredding is good for your heart.

Heart disease and stroke are the #1 and #3 killers of women in the United States respectively.  Here’s how shredding can help: 

  • SECURITY-Shredding is done ON-SITE while you watch on a color monitor
  • COMPLIANCE-The certificate of destruction supports your due diligence
  • WELL BEING-Quickly purge old files without worries about staples, paperclips, jams or broken shredders!
  • GREEN-All shredded paper is recycled!
  • NO RISK-No long-term contracts

We have shredding solutions for all Hudson Valley businesses and residents–check out https://www.hvshred.com for more information.